Work History
Find out how my career has developed and evolved since the early days of the World Wide Web.
Insight Investment (part of BNY)
London, United Kingdom
About the company
Insight Investment is a subsidiary of BNY (Bank of New York) and is a leading global asset manager responsible for over £741.9bn in assets under management across liability driven investment, fixed income and currency, multi-asset and absolute return.
Clients include pension funds, corporates, local authorities, insurers, sovereign wealth funds, wealth managers, financial institutions and individual investors.
Senior UX Designer (Principal-level)
Lead Designer - Fusion Platform (Order Modelling & Dealing suite)
Redefining front-office systems to replace legacy platforms and optimise trading workflows
- Designed new suite of applications in collaboration with Product, Devs, BAs, and Traders.
- Created Order Trade Blotter: integrated Bloomberg B-Pipe, Symphony Chat, iPushPull, and legacy systems for end-to-end trade sourcing, risk/pricing, RFQ, execution, and post-execution data enrichment.
- Delivered Position Explorer: enabled detailed visibility into OTC derivatives and real-time risk modelling before execution, reducing workflow time-on-task from up to ten days down to 1-2 hours (achieving a 60-99% efficiency improvement).
- Improved workflows, addressed pain points, enhanced UX across key touchpoints.
Lead UX/UI Designer - Integrated Solutions “Flow” App
Transforming DB Pension Scheme management through intuitive, data-driven interfaces
- Led UX direction for client and portfolio monitoring (cashflows, risk, surplus, scenario analysis).
- Key users: Portfolio Managers, Client Solutions teams, Quantitative Analysts.
Core Member - UX Community of Practice & Design System Guild
Driving UX standards and mentoring the next generation of design talent
- Set design principles and component standards; conducted UX peer reviews and interviews.
- Championed the adoption of AG-Grid, a data-table component to reduce development time across product teams and provide an enhanced user experience when viewing and manipulating complex financial data.
- Provided expertise in building scalable design systems, based on prior experience (Refinitiv, LSEG).
Data Visualisation Strategy
Scaling data storytelling for complex financial ecosystems
- Expanded the corporate colour palette from 6 to 130+ using science-based methodology.
- Delivered colour usage guidance for optimal readability and UX across advanced visualisations
LSEG (London Stock Exchange Group)
London, United Kingdom
About the company
LSEG (London Stock Exchange Group), is a leading global financial markets infrastructure and data group, providing data and analytics, risk, collateral and processing solutions, capital formation and trade execution.
In January 2021, Refinitiv was acquired by LSEG and is now the Data & Analytics division of LSEG.
Principal Designer
@ Data & Analytics Division (formerly Refinitiv)
Principal Designer - Multi-Team Leadership
Shaping UX strategy across Platform & App Frameworks, Product Experience & Workflow Enablement teams
- Led cross-team initiatives to establish unified design frameworks and standards.
Product Strategy and Lead Designer - Key Initiatives
Setting the future direction for flagship products through strategic design leadership
- Defined a new standardised UX framework for new flagship product Workspace.
- Introduced a card-based navigation model, personalised to user roles and responsibilities.
- Established a consistent spatial model for future application design.
- Pioneered the use of cards for structured content grouping and navigation.
- Designed a centralised auxiliary panel for dynamic access to app-level controls (filters, settings, alerts, related content).
- Evolved the search experience to enhance navigation and content discoverability.
- Developed concepts for key apps including Compare, Research, and Start Page.
- Led the foundational design work for the Halo Design System.
Tools, Mentorship, and Team Development
Enabling team excellence through strong practices and growth initiatives
- Delivered rapid prototypes using Figma, Axure, and HTML.
- Interviewed and evaluated candidates for full-time and contract roles.
- Onboarded, mentored, and supported junior designers and new team members.
Refinitiv
(Formerly the Financial & Risk Division of Thomson Reuters)
London, United Kingdom
About the company
Serving more than 40,000 institutions in over 190 countries, Refinitiv provides information, insights and technology that drive innovation and performance in global financial markets, enabling the financial community to trade smarter and faster, overcome regulatory challenges, and scale intelligently. Refinitiv is the new entity formed from the Financial & Risk Division of Thomson Reuters after BlackStone purchased a majority stake in the group.
In January 2021, Refinitiv was acquired by LSEG (London Stock Exchange Group) and is now the Data & Analytics division of LSEG.
Principal Designer
Jan 2021 — Oct 2021
Senior UX Designer
Apr 2019 — Jan 2021
@ Refinitiv Experience Design Team, Platforms (Eikon, Workspace, Wealth, Risk & Enterprise)
Lead Designer - Financial Desktop Framework and Ecosystem
Driving the design and development of a new flagship financial desktop platform
- Lead Designer defining core framework and app-level components.
- Designed and formalised key interaction patterns for the desktop framework.
- One of the Lead Designers integrating Jupyter Notebooks into the platform.
Lead Designer - Key Applications
Shaping UX/UI across a range of financial and internal tools
- Lead Designer for multiple financial applications across Trading, Wealth, and Risk domains.
- Lead Designer for the Quality & Performance Monitoring & Management application (internal use).
- Sole Designer for a proof-of-concept solution supporting a potential Refinitiv + Microsoft strategic partnership.
Product Design Standards and Operations
Elevating design quality and consistency at scale
- Led Design Standards Governance and Product Quality Management (UX) initiatives.
- Project Lead for building the new Product Design System covering apps across Finance, Risk, Wealth, and Enterprise ecosystems.
- Provided comprehensive app design guidance (UX, UI, Interaction Design).
Leadership, Expertise, and Community Contributions
Driving cross-team initiatives and sharing domain expertise
- Chair of the Interaction Design Sub-Committee, setting design direction and best practices.
- Accessibility SME for the Product Design team, ensuring compliance and inclusive design practices.
- Trading, Wealth, Investments, and Financial Charting SME within the design organisation.
- Sole Designer and Developer for the internal Product Design Team website.
Lloyds Banking Group
London, United Kingdom
About the company
Lloyds Banking Group are a major British financial services group focused on retail and commercial financial services with millions of UK customers and operate through a portfolio of brands: Lloyds Bank, Bank of Scotland, Halifax, Scottish Widows, MBNA, Black Horse, Birmingham Midshires, amongst others.
Senior UX Designer
@ Digital Banking — Group Transformation (Commercial On-boarding & Lending)
Lead UX Designer - Accelerating Lending Through Digital Transformation
Delivering faster, simpler digital experiences for business-banking customers and colleagues
- Lead UX Designer for a key workstream designing end-to-end digital lending journeys.
- Created the Digital Documentation and E-Signing Flow, rated 4.9/5 for ease-of-use by non-Lloyds business customers during first round of user testing.
- Contributed to a 94% reduction in “time-to-cash” for commercial loan applications, redesigning real-time tracking and e-signing workflows.
UX/UI Design for Operational Efficiency
Empowering internal teams with smarter, faster tools to serve customers
- Designed the Commercial Loan Pricing Tool, replacing legacy workflows after interviewing 16+ Relationship Managers; delivered enhanced usability and functionality.
- Designed the Solicitors and Third-Parties Portal to streamline document management and signing.
- Provided UX expertise to PEGA engineering teams, improving colleague workflows across digital and telephony lending channels.
Recognition and Impact
Delivering measurable improvements to user satisfaction and operational processes
- Selected from 30 nominees for exceptional work on the Pricing Tool Project, receiving strong stakeholder and end-user acclaim.
Thomson Reuters
London, United Kingdom
About the company
Thomson Reuters Corporation is a provider of intelligent information for businesses and professionals. The Company is organised into four business units: Financial & Risk, Legal, Tax & Accounting and Intellectual Property & Science. Financial & Risk business unit provides news, information and analytics, enabling transactions and bringing together financial communities. It also provides regulatory and operational risk management solutions. Eikon is Thomson Reuters' flagship financial desktop platform for finance and banking professionals.
Senior Interaction Designer
@ Financial & Risk Experience Design Team
Financial & Risk Division, EIKON platform - incl. FX and Fixed Income applications.
Senior UX Designer - Financial & Risk Division (Eikon Platform)
Driving strategic UX initiatives to enhance financial data access, user efficiency, and regulatory compliance
- Delivered UX design across the flagship Eikon suite - a platform for financial professionals to monitor and analyse global financial markets.
- Designed administrative systems to manage supplier and third-party data rights, reducing company exposure to contract breach fines.
Strategic UX Solutions and Workflow Improvements
Transforming complex workflows into intuitive user experiences
- Designed a new client onboarding system, reducing required user actions from 58 to 26 (a 55% efficiency gain).
- Led UX improvements across core Eikon apps including Pricing, Research, Fundamentals, Estimates, Charting, and more.
- Provided UX expertise for critical trading tools:
- FX Portfolio Order Management System and Execution Management System, enabling large-order slicing workflows.
- FX Volume Heatmap, defining responsive behaviour and compact/widget mode for optimised data visibility.
- Fixed Income Credit Default Swaps Dashboard, consolidating workflows from multiple legacy apps for seamless user experience.
- Improved usability across multiple Commodities applications to enhance trading efficiency.
Design Standards, Systems, and Tooling
Building scalable foundations for UX delivery at speed and quality
- Proposed and defined new design patterns and bespoke UI components for Eikon applications.
- Defined the latest standards for Advanced Search functionality across Eikon.
- Built an Axure widget library tailored for Eikon, enabling rapid creation of wireframes and highfidelity mock-ups without dependence on Visual Designers.
- Led weekly app review sessions to ensure production readiness and uphold UX quality standards.
Cross-Functional Collaboration and Accessibility Leadership
Embedding UX into every stage of the product lifecycle
- Collaborated closely with Product Managers and international development teams to embed UX early in the application lifecycle.
- Provided Accessibility expertise within the UX team to ensure compliance and inclusive design practices.
Pitney Bowes
Watford, United Kingdom
About the company
Pitney Bowes is an American provider of global eCommerce solutions, shipping and mailing products, location intelligence, customer engagement and customer information management solutions, with approximately 16,100 employees worldwide.
Senior UX/UI & Interaction Designer
Senior UX/UI and Interaction Designer - CDS Workflow Platform
Designing user-centric tools for complex business process orchestration and management
- Senior UX/UI Designer for CDS Workflow, a production management system enabling customers to design, execute, and manage custom business processes.
- Created personas, user journeys, storyboards, wireframes, and fully working HTML prototypes for proof-of-concept validation.
Client Collaboration - Fujitsu
Delivering enterprise-grade solutions for government and financial sectors
- Worked with Fujitsu, providing services to HMRC (UK Government body), and major high-street retail banks.
- Focused on high-compliance environments, ensuring robust design practices aligned with client needs and regulations.
Accessibility–first Design for Digital Communication Tools
Bringing inclusive design to government-grade digital communication platforms
- Led initial UX/UI work on a web-based digital communications authoring tool, balancing drag-and-drop functionality with full keyboard accessibility to meet strict WCAG (Web Content Accessibility Guidelines) standards.
- Conducted competitor and technology analysis to guide best-in-class functionality and user experience design.
PwC Consulting
London, United Kingdom
About the company
PricewaterhouseCoopers (doing business as PwC) is a multinational professional services network headquartered in London, United Kingdom. It is the second largest professional services firm in the world, with a workforce of 223,000 people throughout 157 countries.
UX/UI Designer & Developer
Sole UX/UI Consultant and Front-End Developer - PwC Consulting (FCA Project)
Transforming enterprise application usability through design, customisation, and workflow innovation
- Sole UX/UI Consultant and Front-End Developer on-site at the Financial Conduct Authority (FCA), engaged via PwC Consulting.
- Led heavy customisation of Oracle Fusion and Oracle Taleo Learn interfaces to significantly improve usability and align with corporate intranet standards.
- Designed new workflows for e-Learning application integration within the Oracle Fusion ecosystem, enhancing overall user experience across platforms.
Delivery and Impact
Exceeding expectations through efficient and effective execution
- Completed all deliverables four months ahead of schedule, resulting in early project closure after the initial three-month engagement.
Financial Conduct Authority
London, United Kingdom
About the organisation
The Financial Conduct Authority is the conduct regulator for 56,000 financial services firms and financial markets in the UK and the prudential regulator for over 24,000 of those firms.
UX/UI Designer & Developer
Read PwC entry above for details.
HSBC Global Banking & Markets
London, United Kingdom
About the company
Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 7,500 offices in 87 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.
With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by over 221,000 shareholders in 127 countries and territories. The shares are traded on the New York Stock Exchange in the form of American Depositary Receipts.
UX Designer / UI Developer
Transforming FX Platforms and Workflows
Driving innovation across client-facing and internal FX systems through strategic UX/UI leadership
Lead UX/UI Designer - FlexRate FX E-Commerce Management System
Accelerating client onboarding for high-volume cross-border FX pricing
- Lead UX/UI Designer for FlexRate, a greenfield FX e-commerce platform delivering wholesale FX pricing to major clients.
- Introduced an unconventional user interface, reducing client onboarding time from up to half a day to just 10-15 minutes — achieving a 92% efficiency improvement.
UX/UI Designer - Global FX Trading Platform (Evolve)
Elevating the user experience for global FX trading operations
- UX/UI Designer within an international team for Evolve, a single-dealer global FX trading platform for internal and external users.
- Enhanced trading workflows, simplified high-frequency interactions, and supported platform scalability.
Sole UX/UI Designer - FX Reporting Application (Self-Initiated Project)
Pushing innovation beyond project scopes to unlock business value
- Independently designed and developed a production-ready HTML prototype for an FX Reporting Application.
- Earned senior leadership recognition and helped accelerate project momentum through proactive delivery.
P-Solve
London, United Kingdom
About the company
Based in London, United Kingdom, P-Solve Investments Limited is a privately owned investment manager and also provides fiduciary management services to its clients. It provides its services to trustee groups, corporations, charities, and insurance companies. The firm manages separate client focused portfolios and also manages a balanced mutual fund for its clients. The firm invests in the public equity and fixed income markets across the globe.
UI / Web Developer
Initially hired for holiday cover, then retained to deliver further work including:
- Designed and developed two corporate websites using the DotNetNuke CMS
- Rebranded the Camradata Live reporting tool for white-labelled use by Mallow Street and Global Partnership clients.
UBS Investment Bank
London, United Kingdom
About the company
UBS provides financial advice and solutions to wealthy, institutional and corporate clients worldwide, as well as private clients in Switzerland. The operational structure of the Group is comprised of the Corporate Center and five business divisions: Wealth Management, Wealth Management Americas, Personal & Corporate Banking, Asset Management and the Investment Bank.
Headquartered in Zurich, Switzerland, UBS is present in all major financial centers worldwide. It has offices in 54 countries, with about 34% of its employees working in the Americas, 35% in Switzerland, 18% in the rest of Europe, the Middle East and Africa and 13% in Asia Pacific. UBS Group AG employs approximately 60,000 people around the world.
Senior User Interface Designer & Web Application Developer
2010 — 2011
@ Fixed Income, Currencies & Commodities Dept.
Delivering high-performance trading interfaces across web and mobile platforms
- Led UX/UI design for the web-based FX Trader+ FX trading application.
- Directed the UX/UI design for the iPhone FX Trader+ mobile trading app, expanding platform accessibility.
- Provided UI design support for various Fixed Income and reporting applications, enhancing usability across product lines.
Senior Web Interface Designer & Front-End Developer (Team-Lead)
2006 — 2010
@ Client Portal, Business Technology Services
- Led UX/UI design, front-end development, and ongoing maintenance for the enterprise Client Portal.
- Provided UX consultancy across Foreign Exchange, Equities, and Fixed Income teams, improving web, desktop, mobile business applications, and marketing sites.
Front-End Designer & Developer
2005 — 2006 (Permanent)
Web Consultant (Front-End Designer & Developer)
2004 — 2005 (Contract)
@ Fixed Income, Rates & Currencies
Designing award-winning financial research and analytics experiences
- Delivered UI/UX design and front-end development for an award-winning FX Research & Analytics Portal (FX Web) and additional FX applications across desktop, web, and mobile platforms.
EBS
(Formerly part of ICAP, now owned by CME Group)
London, United Kingdom
About the company
Electronic Broking Services (EBS) is a wholesale electronic trading platform used to trade foreign exchange (FX) with market making banks. It was originally created as a partnership by a number of the world's largest banks.
Web Manager / Consultant
2003 — 2004
Senior Web Interface Designer & Front-End Developer (Team-Lead)
2002 — 2003
Built and maintained corporate web platforms (ebs.com, fxnet.com) and internal intranet infrastructure.
- Designed, developed, and maintained corporate websites (ebs.com, fxnet.com) and internal intranet.
TSO
London & Surrey, United Kingdom
About the company
The Stationery Office (TSO) is a British publishing company created in 1996 when the publishing arm of Her Majesty's Stationery Office was privatised. It is the official publisher and the distributor for legislation, command and house papers, select committee reports, and the London, Edinburgh and Belfast Gazettes, the UK government's three official journals of record.
With more than 9,000 titles in print and digital formats published every year, it is one of the UK's largest publishers by volume.
TSO provides services, consultancy, and infrastructure to deliver all aspects of the information lifecycle. TSO developed the website legislation.gov.uk with The National Archives, providing full access to the statute book as open data.
HTML Architect / Front-End Web Developer
Built and maintained official government publications.
- Delivered cross-browser, accessible websites for government contracts, adhering to W3C standards and UK Government digital service accessibility requirements.
Sapient
London, United Kingdom
About the company
Sapient is a marketing and consulting company that provides business, marketing, and technology services to clients. The company operates three divisions, SapientNitro, Sapient Global Markets and Sapient Government Services.
Site Developer (Technical Associate)
Front-End Design & Development for High-Profile Clients
Delivered front-end design and development across a range of commercial and financial platforms, including:
- Centradia - Foreign exchange trading platform backed by a banking consortium (RBS, Santander, Commerzbank, Sanpaolo IMI, Société Générale)
- Homebase.co.uk - e-Commerce site for UK DIY retailer (then part of Sainsbury's)
- Opodo.com / Opodo.co.uk - Online travel booking site owned by a consortium of major airlines
- Sapient.de - Redesign of Sapient's German corporate website
Easynet
(now Interoute)
London, United Kingdom
About the company
Easynet was a managed service provider and delivered integrated networks, hosting and unified communications services to organisations globally.
The company was headquartered in United Kingdom, and had offices throughout Europe, Asia Pacific, and the US.
It is now owned by Interoute Communications Ltd, a privately held telecommunications company, and operates Europe's largest cloud services platform. Their network extends from Europe to North America, the Middle East and Africa and customers range from international enterprises and global telecommunications operators.
Project Manager, Content Manager, Senior Web Designer & Developer (Team-Lead) & Information Architect
Project & Team Lead - Web Design, Development & Information Architecture
Led multiple roles across client and internal projects, combining hands-on design with strategic oversight:
- Delivered consultancy, design, and build services to small and mid-sized businesses
- Managed end-to-end client projects, including planning, delivery, and stakeholder coordination
- Defined and documented design and development standards to support ISO 9001 accreditation
- Led the design and management of Easynet's pan-European corporate websites
- Mentored junior designers and front-end developers, fostering skills development and best practices
Telegraph Media Group
London, United Kingdom
About the company
The Daily Telegraph, commonly referred to simply as The Telegraph, is a national British daily broadsheet newspaper published in London by Telegraph Media Group and distributed across the United Kingdom and internationally. It was founded in 1855.
The website was launched, under the name Electronic Telegraph at midday on 15 November 1994 at the headquarters of The Daily Telegraph at Canary Wharf in London. It was Europe's first daily web-based newspaper and won a steady stream of awards throughout the early years.
Senior Web Designer & Developer / Consultant
1997 — 1999
Web Designer & Developer
1996 — 1997
@ New Media Division
Web Design & Front-End Development - Telegraph.co.uk (Electronic Telegraph)
Contributed to several major projects involving web design, front-end development, and systems integration for Telegraph.co.uk — Europe's first online newspaper and a multi-award-winning digital publication (then known as Electronic Telegraph).