Portfolio

Lead Designer for a new (0→1) digital end-to-end user journey for the bank's 1 million business banking customers to offer lending, featuring multi-signatory contract signing and tracking, and self-serve product servicing

• Reduced Annual Business Operating Costs (£millions)
  Lowered operating costs by £ millions annually through UX-led reduction in call-centre demand.
• 94% Faster Customer Fulfillment
  Reduced time it takes for customers to receive their cash ("time-to-cash") from an average of 16 days down to 1 day (94% reduction)
• Highest-ever Usability & User-Satisfaction Scores
  Public user-testing resulted in a overall usability and user satisfaction score of 4.9/5 (on the first design iteration)

Principal Designer for Framework & App Framework Design on the new flagship Financial Research & Analytics Platform "Workspace" for LSEG Data & Analytics' 40,000 customers and 400,000 end-users

• UX Strategy across new platform of ~200 specialist applications
  Played a pivotal role in shaping the UX strategy for LSEG's flagship Workspace platform, replacing the legacy Thomson Reuters Eikon system.
• Led design work on many foundational elements across Platform and App Frameworks
  Foundational contributions in developing the platform's frameworks
• Full Evidence-based UX Design Process
  Consistently demonstrated a meticulous design thinking approach: leading many design sprints; creating interactive prototypes to test hypotheses and gather user-feedback; collaborating with researchers to conduct sessions, analyse results, and iterate designs accordingly.

Lead 0→1 Designer for the Position Explorer application to enable Portfolio Managers to view portfolio risk metrics, model trades and perform unwinds

• Operational, Reputational & Financial Loss Mitigation
  New system reduces operational, reputational and financial risk for the business
• Prevented Financial Losses for the Business & its Clients
  Reduced potential financial losses for the business and its clients in the range of £ millions
• Faster Employee Workflows & Customer Fulfillment
  Reduced time it takes for portfolio managers to model trades and perform unwinds from up-to 10 days down to 1-2 hours (up-to 99% reduction)
• High User Satisfaction Ratings
  Usability, workflow efficiency and user satisfaction ratings significantly improved over legacy workflow and systems

Project Genesis - Lead Designer for reviewing the customer onboarding process to the flagship Eikon product.

• Faster Customer On-boarding
  Recommended changes that resulted in faster customer onboarding time, with a 55% reduction of manual steps.
• Business Process & User Workflow Simplification
  Removed the complicated workflow logic and unnecessary manual actions forced upon the user by Salesforce and SAP
• Recognition & Praise
  This project was showcased at a Thomson Reuters Global UX town hall, where it received significant recognition and praise from the wider design community
• Seminal Work
  Years later, it remains well-regarded within the global UX and Service Design teams across Thomson Reuters, Refinitiv, and now LSEG — often cited as a reference point for newer initiatives.

Responsive Design Breakpoints - Evidence-Based and Data-Driven Approach to determine new responsive breakpoints for multi-device and multi-displays for new LSEG Workspace Platform

• First true in-depth analysis (in the history of Thomson Reuters, Refinitiv, LSEG) of users' monitor setups and screen resolutions to determine best responsive breakpoints for maximum compatibility
• A defensible, system-level responsive design framework grounded in real production data
  from analysis of 29k users' app viewports, 126k user sessions, and multi-monitor trading workflows
• Seminal work
  Foundational contributions in developing the platform's frameworks

Using AI to vibe-code a customised three-panel layout UI component with bespoke interaction rules to improve user workflow.

• Demonstrated how AI-assisted rapid prototyping can accelerate exploration of non-standard UI behaviour
• Produced a working prototype with exact interactions required in 15 mins vs. hours or days if coding manually.

For users:

• Eliminated context switching between applications
  
• Reduced window and tab proliferation
  
• Preserved situational awareness while supporting different task phases
  

Financial Charting UX — Product Team Knowledge Share

Delivered an internal presentation on financial charting UX from the combined perspective of a Product Designer and active trader, helping the team better understand real trading workflows and influencing discussions around the future direction of charting tools across multiple products.

• Helped educate the Product Design team about real trader workflows
• Provided practical insights into charting UX best practices
• Influenced discussions about future charting capabilities within Refinitiv / LSEG products
• Bridged the gap between design thinking and real trading behaviour
• Highlighted the value of combining domain expertise with product design, enabling teams to design tools that better support real-world decision-making

UX/UI Designer - Global FX Trading Platform (Evolve)

• UI Design
• Interaction Design
• Visual Design

Supporting Lead Designer for a new FX trading application (Desktop & Mobile)

• UI Design
• Interaction Design
• Visual Design

HCI (Human Computer Interaction) for AI Systems Design — Final Coursework

• Systems Analysis & Design
• Risk Analysis
• UI & Interaction Design
• AI Systems Design